CME Concierge Service Commitments
The Office of CME/CE will do our best to respond to your service requests as quickly as possible. 

Facing a credentialing deadline? Why wait? You can now download your credits 24/7.  Log-in to see credits.

Some matters take longer to resolve than others, so after receive your call, email or voicemail,
we will strive to respond to your issue in the following timeframes:

Within 1 business day 
• Return phone calls and voicemails
• Help with Symposia Registration for individuals and groups

Within 24-48 hours 
• Email evaluations/credit claim forms after Symposia/Conferences

Within 3 business days
• Process requests from Coordinators to Add/Delete names on upcoming RSS rosters 
• Fulfill Credit Certificate/Transcript requests* (Did you know you can Log-in to  download with no waiting?) 
*Note: Credits are transcribed from signature sheets by your department's academic coordinator.
          Delays in transcribing by your department may result in missing credits.

Within 5 business days 
• Issue registration refunds
• Schedule course planning meetings

Within 4-6 weeks
• Post Attendance credits for Regularly Scheduled Series
(RSS include Grand Rounds, Tumor Boards, M&M, Journal Club, Visiting Professor Lecture Series, etc)

Within 6-8 weeks
• Reconcile concluded CME project budgets

Please note: due to many RSS series that still collect attendance manually, there is often a significant delay in your credits posting to your transcript.
Currently this delay is 4-6 weeks. You may request your transcript at any time(or download it), but missing credits will take up to 6 weeks to post.
You can speed this process up by electronically checking in for each session you attend, either by texting the session number to our attendance phone
(516) 500-8086,  or by downloading the CloudCME mobile app for Apple or Android.

This app allows you to scan your attendance, download your credits, and register for live symposia.
Tell the academic coordinator for each series you attend that you want to be able to check-in electronically,
and they will make certain your session codes are available at the session.
 
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